About Us
Because independence shouldn’t mean being alone
Our Mission
Our Vision
A world where every family feels connected, and every vulnerable person can live independently without fear of being left behind.
The origin of Family Sure
The origin of Family Sure
Founded by two former frontline emergency service workers, Family Sure was born from real experience. Day after day, we witnessed families struggling to balance independence with safety.Medical concerns like falls, strokes, and heart conditions were part of the picture — but so too were the very real dangers of loneliness, isolation, and exploitation.
We knew there had to be a better way. A service that combines care, compassion, and consistency — to give families confidence and loved ones the dignity of independence.
Family Sure is the answer to the question: “How do we extend independence and provide reassurance at the same time?”
Our S.U.R.E. Values
S
Safety
The safety of your loved ones is our highest priority.
U
Understanding
Understanding what you need as you need it.
R
Reliability
Providing the service we promise – without question.
E
Empowerment
Supporting independent living by placing dignity and safety first.
Our Team
Why Families Choose Family Sure
Families trust Family Sure because we go beyond simple check-ins. With compassionate conversations, early detection of health or safety concerns, protection against scams, and access to a trusted support network, we provide care that is both personal and practical. Regular family updates keep you reassured, while our frontline experience ensures reliability you can count on.
- Daily or weekly compassionate check-ins
- Early detection of health, emotional, or safety concerns
- Scam prevention through regular monitoring
- Trusted partner network for extra support
- Regular family updates & reports
- Established by frontline professionals
Our Difference
Family Sure isn’t a gadget or an app.
We’re not a medical alarm or a neighbour dropping by.
We are a human-first service that combines genuine connection with structured safety procedures. Every interaction is logged, followed up, and escalated if necessary — so nothing is ever left to chance.
Trust You Can Count On
Trusted care from people who treat your loved ones like family.
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All staff undergo criminal record checks
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Backed by strict privacy & confidentiality policies
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Members of relevant industry bodies
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Supported by years of frontline experience
