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The Solution to the Problems Confronted by Caring Families
Peace of Mind
Peace of mind knowing your loved ones are safe and well.
Connection
A phone call a day to look forward to.
Prevent Exploitation
Family Sure prevents scammers exploiting your vulnerable family members.
A vetted trusted network of service providers
Family Sure gives you access to a network of vetted service providers.
Extend Their Independence
A daily call that keeps them home – where they want to be.
Making Family Time Enjoyable
Family shouldn’t be a burden – allow yourself to enjoy these times with your parents.
Does your loved one qualify?
Safety is cheaper than you might think
Choose the plan that fits your family’s needs — reliable check-ins, vetted support, and peace of mind, all at a price that works for you.
3 Check-ins per week
- 3 calls per week – up to 15 minutes per call
- Access to our vetted service providers in your area
- Eligible to join the Family Sure Response Service (once launched)
- Weekly reporting (unless situation requires more immediate action)
7 Check-ins per week
- 7 calls per week – up to 20 minutes per call
- Daily reports emailed to your preferred inbox
- Access to our vetted service providers in your area
- Access to unique special offers from Chaperone X
- Free access to the Family Sure response service (once launched)
- Discounted call out rates for the Family Sure response service
Our Services – Compassion with Consistency
At Family Sure, we don’t just check in—we connect. Our team of trained professionals helps your loved ones maintain their independence while giving you peace of mind. Every service we offer is designed with compassion, safety, and dignity at its core.
Compassionate Scheduled Check-Ins
Many seniors struggle with isolation, which can affect their mental and physical health. At Family Sure, our scheduled check-ins are more than a courtesy—they are meaningful human interactions that build trust, offer companionship, and provide an early safety net for potential issues.
Older adults often experience loneliness and disengagement. A simple, consistent conversation can lift their spirits, reduce depression, and help detect changes in mood or health before they escalate.
We create trust-based relationships, so seniors look forward to these check-ins, knowing someone truly cares about their wellbeing.
Peace of mind for families and emotional support for seniors—ensuring no one feels forgotten or alone.
Wellbeing Monitoring
Our wellbeing monitoring service focuses on physical, emotional, and cognitive health to catch concerns before they become crises.
Many seniors don’t openly share when they feel unwell or sad, and family members may not notice changes from afar. Regular observation prevents small issues from becoming emergencies.
Immediate Family Notifications if something feels off. Coordination with Doctors or Caregivers when professional attention is needed. Trend Reports: Monthly summaries help track ongoing health patterns.
You’ll know about potential concerns before they spiral, helping you take action at the right time.
Practical Support & Guidance
We offer light-touch support that helps seniors maintain independence while reducing daily stressors.
Sometimes small challenges—like forgetting appointments or bills—can create big problems. A helping hand keeps life running smoothly without taking away independence.
If your father misses a medical appointment, we’ll remind him beforehand, confirm transportation, and follow up after.
Less stress for families and seniors while maintaining dignity and self-sufficiency.
Family Updates & Transparency
Our Family Updates service gives you full visibility into their wellbeing—without the burden of constant calls.
Families often live far from aging loved ones, and staying informed is challenging. Regular, structured updates keep you connected and confident in their care.
A daughter living abroad receives a detailed weekly summary and real-time alerts when her father needed a medication change.
Peace of mind, no matter the distance, with full transparency into your loved one’s care.
Trusted Partner Network
We connect you to trusted professionals across multiple services, saving you time and ensuring your loved one’s safety.
Families often struggle to vet home service providers, healthcare workers, or transportation services. Choosing the wrong one can be risky and costly.
If your mother needs physiotherapy, we connect her with a trusted therapist, coordinate the schedule, and check in after appointments.
Time saved, stress reduced, and assurance that your loved one is in safe hands.
Scam Prevention & Safety Awareness
Older adults may be more trusting or unaware of the latest fraudulent tactics. They may feel pressured or confused by fast-talking scammers pretending to be government officials, charities, or even family members. Without proper awareness, this can lead to financial loss or emotional distress.
Not only to prevent scams before they happen but also to give your loved one confidence and knowledge to handle potential threats independently. By keeping them informed and engaged, we reduce their vulnerability while preserving their dignity and independence.
What people are saying about Family Sure
At Family Sure, nothing matters more than the trust families place in us. Our mission is to bring peace of mind and genuine care to your loved ones, and these words from our clients and medical professionals reflect the difference we make every day.
“As a health professional, time and time again I've observed factors such as social isolation, loneliness and caregiving deficits significantly impacting the quality of life of my patients, even contributing to their mortality and morbidity, particularly in the elderly ….The services offered by Family Sure are pragmatic solutions to address these gaps and I have the utmost faith that they will be undertaken with the highest levels of empathy and kindness.”
“The team at Family Sure bring a wealth of experience and genuine passion to the care they provide. Their approach is centred on dignity and respect, ensuring that every individual is supported with compassion and understanding. It’s clear that for Family Sure, caring for people is more than a service—it’s a commitment to making a positive difference in people’s lives.”
“I would highly recommend the Family Sure team. The care and compassion demonstrated by Family Sure staff makes a positive difference to our elderly and vulnerable community. The team goes above and beyond to ensure participants are comforted, engaged, and happy throughout their calls. The ‘Family Sure Participant Reports’ greatly assists us to understand and anticipate family needs."
“Ongoing caregiving is essential in Australia's ageing society, yet many elderly patients continue to face social isolation, limited family support, and complex health and social needs. These challenges often compromise recovery and overall quality of life. FamilySure offers a practical and compassionate solution by providing tailored support that bridges gaps in discharge planning and community care, helping older Australians remain safe, independent, and connected. Based on my professional experience, I confidently recommend FamilySure as a trusted service for patients and their families.”
Why busy professionals choose us
Busy Professionals trust Family Sure because we go beyond simple check-ins. With compassionate conversations, early detection of health or safety concerns, protection against scams, and access to a trusted support network, we provide care that is both personal and practical. Regular family updates keep you reassured, while our frontline experience ensures reliability you can count on.
- Daily or weekly compassionate check-ins
- Early detection of health, emotional, or safety concerns
- Scam prevention through regular monitoring
- Trusted partner network for extra support
- Regular family updates & reports
- Established by frontline professionals
Our Difference
We are a human-first service that combines genuine connection with structured safety procedures. Every interaction is logged, followed up, and escalated if necessary — so nothing is ever left to chance.
A call a day keeps your troubles away.
Trust You Can Count On
All staff undergo criminal record checks
Backed by strict privacy & confidentiality policies
Members of relevant industry bodies
Supported by years of frontline experience
Trusted care from people who treat your loved ones like family.
How does our service work
From your first call to regular updates, here’s how we make sure your loved ones are cared for.

Choose Your Plan

Pick from our ready-made packages or work with a consultant to create a custom plan.

We Connect Regularly

Our skilled team calls your loved one daily or weekly, as per your request.

Check & Chat

We check wellbeing, review appointments, share interests, take requests, and record notes.

Escalation if Needed

We retry calls, contact you or next of kin, alert emergency services, or send our response team.

Weekly Reports

Receive a weekly summary of all calls, actions taken, and any urgent matters immediately flagged to you.
Safety is cheaper than you might think
Choose the plan that fits your family’s needs — reliable check-ins, vetted support, and peace of mind, all at a price that works for you
3 Check-ins per week
- 3 calls per week
- Access to our vetted service providers in your area
- Eligible to join the Family Sure Response Service (Launching in 2026)
7 Check-ins per week
- 7 calls per week
- Access to our vetted service providers in your area
- Access to unique special offers from Chaperone X
- Free access to the Family Sure response service
- Discounted call out rates for the Family Sure response service (Launching in 2026)